Privacy policy

Last updated: March 17, 2025

Muditam Ayurveda Private Limited ("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. By using our website, www.muditamayurveda.com (the "Website" or "Site"), you agree to the terms outlined below. If you do not agree, please do not use the Website.

1. INFORMATION WE COLLECT

We collect different types of personal information, including:

• Identifiers & Contact Details: Name, email, phone number, age, gender, and address.
• Payment Information: Credit/debit card details for transactions (handled securely by third-party payment processors).
• Health Data: Medical history, biometric data (if provided for personalized services).
• Website Usage Data: Browsing activity, interests, IP address, device details, and cookie data.
• Login Credentials: Passwords and authentication details for your account security.

We collect this data when you visit our Site, make purchases, interact with us, or use our services.

Sources of consumer data include direct first-party inputs from web forms, account registration, checkout pages, cookies, analytics, and confirmed IVR opt-ins for communication consent.

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance website functionality and collect information such as:

• Unique User Identification (User ID)
• Browsing patterns and preferences
• IP address for geographical insights

Users can manage cookie preferences via browser settings, but disabling cookies may impact certain features.

3. DATA RETENTION

We retain your personal information for as long as necessary for service fulfillment, legal compliance, or dispute resolution. Once data is no longer required, we securely delete or anonymize it.

4. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal data.

5. INFORMATION SHARING

We do not sell or rent your data. However, we may share it in the following cases:

• Legal Compliance: If required by law, regulatory authorities, or court orders.
• Affiliated Companies & Partners: For service improvement, processing, and customer support (under strict confidentiality agreements).
• Third-Party Service Providers: To process payments (e.g., Razorpay, Stripe, PayPal), manage advertising (e.g., Google, Facebook), and conduct customer surveys.

6. CHILDREN’S PRIVACY

Our Website is not intended for individuals under 18. If we learn we have collected personal data from a minor, we will delete it promptly.

7. INTERNATIONAL DATA TRANSFERS

For users outside India, your data may be transferred and processed in India. We ensure compliance with applicable international privacy laws.

8. DATA SECURITY

We implement industry-standard security measures, including:

• Secure Sockets Layer (SSL) encryption
• Restricted access to personal data
• Fraud detection and prevention mechanisms

While we take all reasonable precautions, no system is completely secure. Users are advised to avoid sharing sensitive data via email.

9. YOUR RIGHTS & OPT-OUT OPTIONS

EU Residents (GDPR Compliance) You have the right to:

• Access, correct, or delete your personal information
• Restrict or object to data processing
• Request data portability

Submit requests to hello@muditam.com.

California Residents (CCPA Compliance) You have the right to:

• Know what personal information we collect
• Request deletion of your personal data
• Opt out of data "sale" (we do not sell personal data)

Submit CCPA-related requests to hello@muditam.com.

Opt-Out Choices for Advertising & Tracking

Users can opt out of targeted advertising via:

• Facebook: Ad Settings
• Google: Ad Preferences
• Bing: Personalized Ads
• Digital Advertising Alliance: Opt-Out Portal

10. POLICY UPDATES

We may update this Privacy Policy periodically. Significant changes will be notified on our Website. Continued use of our services after an update constitutes acceptance of the new terms.

11. SMS PRIVACY POLICY

• Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
• Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We only send SMS messages to users who have provided express, prior, and verifiable opt-in consent through first-party channels such as website forms, opt-in checkboxes, or confirmed Interactive Voice Response (IVR) opt-in. SMS consent is never assumed or sent without user permission.

Phone numbers used for SMS campaigns are collected only via direct opt-in and are never purchased, scraped, or sourced from public databases.

12. CONTACT US

For questions or concerns regarding this Privacy Policy, please contact:

13. Communication Consent for Product Purchases & Expert Support

By purchasing any product from our Website, submitting your phone number or email, creating an account, or interacting with our checkout or lead forms, you expressly consent to Muditam contacting you through SMS, WhatsApp, iMessage, phone calls, and email for the following purposes:

• Providing order confirmations, shipping updates, and transactional alerts
• Offering onboarding assistance related to your purchase
• Delivering expert guidance, usage instructions, and health support
• Scheduling or reminding you about consultations with our wellness/diabetes experts
• Requesting feedback or sharing essential product-related information
• Providing customer service or addressing service-related issues

These communications may be automated or manual, as allowed under applicable laws.

Your consent is not a condition of purchase, and you may opt out at any time:

• Reply STOP to SMS, WhatsApp, or iMessage
• Click “Unsubscribe” in any email
• Email us at helpdesk@muditamayurveda.com
• Contact our support numbers listed in this policy

Opting out of promotional messages does not affect our ability to send:
transactional, safety-related, or order-related communications that are necessary for fulfilling your purchase.